Exchange Policy:
In accordance with statutory and contractual warranty provisions, the customer has the right to exchange a product within seven (7) days from the date of receipt, subject to the following conditions:
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The product must be in its original condition at the time of purchase, unused, and not benefited from, with original packaging intact and the outer box in good condition.
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The store reserves the right to inspect the product before approving the exchange request.
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For local exchanges, the customer is responsible for all shipping costs.
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For international exchanges, the customer is fully responsible for the shipping costs and for delivering the product to the shipping company.
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If an incorrect or mistakenly sent product is received, the store will cover the shipping costs for the exchange.
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The customer bears a local exchange shipping fee of SAR 25, payable in cash to the shipping company upon pickup of the product — even if the order was part of a free shipping offer.
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Receiving the shipment from the shipping company is considered confirmation that the package (box) is intact and unopened.
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A shipping label will be sent to the customer, and they are required to wait for the shipping company for up to 7 days from the date the label is sent.
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The store is not responsible for any damage that occurs during shipping. In such cases, the customer will be compensated with a replacement shipment
Return Policy:
The customer has the right to return a product within three (3) days from the date of receipt, subject to the following conditions:
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The product must be in its original condition, unused, and not benefited from, with the original packaging and outer box intact.
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The store reserves the right to inspect the product before approving the return request.
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Purchases made using loyalty points are non-refundable.
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For local returns, the customer is responsible for all shipping costs.
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For international returns, the customer is fully responsible for the shipping costs and for delivering the product to the shipping company.
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The customer bears a local return shipping fee of SAR 25, payable in cash to the shipping company upon pickup or deducted from the refund amount — even if the order was part of a free shipping offer.
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A shipping label will be sent to the customer, and they are required to wait for the shipping company for up to 7 days from the date the label is sent.
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Refunds may take up to 14 business days, depending on the customer’s bank processing times
Cases Where Exchange or Return Is Not Accepted:
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The exchange or return request is made after the allowed period.
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The product is damaged due to misuse or improper storage by the customer.
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The product has been customized or altered based on the customer’s request (unless the product is defective or does not match the requested specifications).
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In the case of receiving a damaged or incomplete product, the customer must contact customer service within 48 hours of receipt. The store is not responsible for any claims made after this period
Important Notice:
This policy applies only to purchases made through the online store and does not cover purchases made at physical branches or retail outlets